Amanda C. Cavataio

801 Pine St., # 17H

Seattle, WA  98101

(206) 697-3003

Amanda.Cavataio@Gmail.com

 

 

 

SUMMARY

Voice and Data Circuit Provisioner with extensive experience in all phases of the service order life cycle, who can effectively order, track, and coordinate implementation of and troubleshoot telecommunication services. 

 

EXPERIENCE

2010-Present

Carrier Relations Manager, Marchex, Inc. Seattle, WA

 

·   Respond to, address, fulfill and expedite specific telco-related requests both internally and externally.

·   Troubleshoot call related issues and report status, resolution, and reasons for outage in a timely and efficient manner to all corresponding stakeholders.

·   Act as first escalation point for issues with carriers.

·   Local number port order fulfillment via corresponding carrier databases/administration tools.

·   Expeditiously process letters of authorization (LOAs) to fulfill client porting requests.

·   Fulfill number ordering requests for client specific projects and company forecasts.

·   Serve as additional point-person as it relates to any/all carrier inquiries.

·   Assist in the analysis, reconciliation and negotiation of carrier invoices, products and related services.

·   Document Carrier Relations department processes and procedures.

 

2004 – 2010

Circuit Provisioner T-Mobile USA Bellevue, WA

 

·   Requested pricing quotes and placed orders with various carriers for DS0 to GigE circuits and followed them through to activation.

·   Coordinated the assembly of turn-up technicians and carriers for circuit activation.

·   Tracked the progress of pending installations and reported stats to project managers and carrier management teams.

·   Assisted with post-cutover maintenance issues with the NOC and worked with the carrier billing team to resolve vendor accounting issues.

·  Initiated disconnect orders with carriers for various decommission projects and headed up a project to account for all services being used and unused at data centers for cost savings.

 

 

2001 – 2004

Client Services Representative, World Communications, Inc. Seattle, WA

 

·   Submitted switched line and dedicated T1 long distance, local dial tone T1, and Internet DS1 & DSL service orders to various carriers for a telco resller.

·   Orders checked for completeness and accuracy, and confirmed with sales department and the customer.

·   Coordinated equipment vendor technicians, central office technicians, and customers for service turn ups, including Local Number Portability for dial tone services and router configuration for Internet services.

·   Tracked orders post-installation, to ensure that traffic was being routed correctly over the new circuits with the appropriate carriers, and confirmed order completion of added services and features.

·   Answered customer phone calls, during and after business hours, to resolve service issues, account changes, and billing inquiries.

·  Performed billing data entry of new services and followed up on account aging, when necessary.

 

2000 - 2001

Implementation Coordinator, Winstar Seattle, WA

 

·   Verified accuracy and completeness of service order with Sales and the customer.

·   Completed the Access Service Request order for data and voice services and provisioned digital and analog circuits in preparation for line feature and cross connect implementation.

·   Tracked orders through to installation to ensure smooth order flow.

·   Reported weekly to regional managers on order flow, roadblocks, line counts and forecasts.

·   Kept central office staff and install technicians informed of all installation plans and issues.

·  Performed Local Number Portability via the NPAC database.

 

1999 - 2000

Provisioning Coordinator, Winstar Tukwila, WA

 

·   Evaluated customer orders for completeness and technical correctness.

·   Maintained and updated circuit order information as the order progressed.

·   Completed the Access Service Request order to completion and ensured that Firm Order Commitments were being supplied by the Local Exchange Carriers in a timely manner.

·   Created the Circuit Layout Request form on the DS0 and DS1 level for voice and high speed Internet products in order to have the translations features added and the circuit installation properly mapped out.

·  Coordinated with internal and external service providers to ensure installations met customer due dates while maximizing quality of service delivery.

 

 

SKILLS

RT: Request Tracker

Empirix Hammer Call Analyzer

LNP (Local and Toll Free)

8MS/SMS

Access Service Request Form (Manual and GUI)

Telecom Business Solutions

Citrix Applications (Granite/XPERCOM/XNG), LattisPro, Remedy and Insite)

MapInfo

Microsoft Windows

Microsoft Excel

Microsoft Word